虛擬客戶服務項目助理

Virtual Customer Services Support

Responsibilities

• Handling customers’ enquiries on client website
• Responsible on data entry, like customer contacts, enquiries, applications and complaints
• Refers enquiries and complaints to specific sections and divisions to as appropriate for follow up actions and obtain
• Prepare written operational and monitoring reports
• Support management and recommend productivity/service improvements.
• Support ad-hoc tasks to achieve desired results of business needs.

Requirements:

• Good command of English, Cantonese and Mandarin
• Excellent Customer Services manner with good interpersonal skills
• Adherence to quality standards
• Mature and pleasant personality
• Self-motivated and able to work independently